We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unwarped or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Orders that are reserved for a certain period of time, after consultation with the customer, cannot be changed or returned.
To start a return, you can contact us at info@komodromos.gr. Please note that returns will need to be sent to the following address: 38 Spyrou Kyprianou Ave, Potamos Germasogeias 4042, Limassol, Cyprus
If your return is accepted, we’ll send you instructions on how and where to send your products. Items sent back to us without first requesting a return will not be accepted.
Transportation cost for returning items to our warehouse in Cyprus- Nicosia, must by paid from the customer.
You can always contact us for any return question at info@komodromos.gr.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and solve the problem.
Be ware that all products have been checked carefully, before leaving our warehouse.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns of used products or unwraped or unpacked items.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unwarped or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Transportation cost for returning items to our warehouse in Nicosia - Cyprus, must by paid from the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@komodromos.gr
Cancellation of Order
In case of cancellation of the order within four working days, our company will return the entire amount of money by transfer. The cancellation of the order can be done either by phone at +30 6948530277 or by e-mail info@komodromos.gr. After the (4) four days, the company will keep 30% percent of the order amount, for the cost of preparation and transportation to the port of Limassol for departure.
